Accomidating to your needs
A SUPER shot out to Patrick in the service drive. My last experience here was not exactly off the charts and I went way out of my way to come to the dealership to give them another shot a few years later. Let me say to the GM and service manager -- please give Patrick a BIG job well done for providing probably the best service with a smile I've received YEARS, if not ever. I strolled in around 430 with a tire light on knowing this was probably the worst time to just walk in off the street with no appointment, expecting the run around I made my way to Roesch VW. I'm so used to mediocre service with a frown that when I get white glove service I'm blown away!! It shouldn't be like that but at least I know who to go to the next time I need service on my VW!! Keep doing what you do Patrick, you're setting the bar high for your competition!!!
No pressure, good inventory. Ask for Ian Cudny.
Ian was very nice & helpful when i was getting my car last month and made it and easy process in my budget! marijana and RJ in the financial department were great when everything was getting closed out. Chuck the sales manager and all the guys in the service area were great after when I needed help with a sensor getting fixed and hooked me up with a sweet loaner car for my time. 10/10 would recommend they were all great!!
I can’t express the great deals, and the great staff Larry Roesch Ford & Volkswagon have.I went to purchase a 2018 Ford Mustang from my friend JR Roman which is at the VW dealership, but I knew he wouldn’t have turned me wrong. As I walked into the VW dealership, I noticed a white Tiguan that would be perfect for my daughter that just turned 16 and got her drivers license. I took pictures sent them to my daughter, and she loved the vehicle. My son and I walked over to Ford after JR said to talk with Dave. We spoke with Dave and looked at their inventory of 2018 Mustangs. My son wanted all black and specific options. They didn’t have the vehicle in stock but said they could find it. We left because my son wanted a car right away, what 18-year-old boy doesn’t. Anyways went to three other dealerships and 2 of the three didn’t have the particular vehicle for my son.Anyways I finally talked to my son in going back to Roesch Ford. We went back with my wife and daughter. Now my son is aggravated because I’m test driving a 2016 Tiguan with my daughter and we purchase it from JR at VW. Great deal with a great extended warranty and a reasonable interest rate.OK, Dave located my son’s car and said it would be Tuesday or Wednesday to pick up the vehicle. We pick the Mustang up on Thursday, and they were able to get my son approved with a good interest rate and away he went.Well, now it’s time for dad to get something for himself. So two months later I email DanSzuszwalak the original salesman that my son and I spoke too. I tell him exactly what I’m looking for and what I have for trade. After a lot of exhausting work on Dan’s and the credit department, I’m driving a 2018 Ford Explorer with my payments where I need them to be and a hell of a deal on my trade. Now I have bought many, many cars in my lifetime, and know a deal when I see one but I saw three from the same family dealership. I cannot express my thanks and gratitude towards the Roesch dealerships but especially to JR Roman and Dan Szuszwalak.Sincerely, Schmit Family